Shipping Policy

Last updated: September 2, 2026

PaperLei ships food packaging paper products, including custom wrapping paper, baking paper, burger paper, tray liners, basket liners, box liners and paper bags. Production time and shipping transit time are separate.

Production Time

For custom printed orders, production time begins after all required details have been confirmed, including artwork, product format, size, quantity, paper type, print direction and proof approval where applicable.

Unless a product page, quote or written confirmation states otherwise, custom printed orders commonly require approximately 7 to 15 business days for production after approval. Larger or more complex orders may take longer.

Ready-to-Ship or Non-Custom Items

If a product is available as a ready-to-ship or non-custom item, it is normally processed faster than a custom printed order. Processing times may still vary depending on stock availability, order volume and payment review.

Shipping Time

Shipping transit time starts after the order has been produced, packed and handed to the carrier. Transit estimates depend on destination, shipping method, carrier availability, customs clearance, weather, holidays and local delivery conditions.

Any delivery date shown or provided by PaperLei is an estimate unless expressly confirmed as guaranteed in writing.

International Shipping

For standard U.S. orders shipped through our confirmed DDP sea service, door-to-door delivery, customs clearance and applicable import duties are included in the agreed logistics arrangement. Customers should not normally be charged additional customs or import-duty fees on delivery. Samples, express shipments, non-U.S. destinations, special logistics arrangements and separately quoted B2B orders may have different terms, which will be confirmed at checkout or in writing.

Shipping Address Accuracy

Please check your shipping address carefully before placing an order or approving a quote. If an address is incomplete or incorrect, delivery may be delayed, returned or lost. Additional shipping charges may apply if an order must be reshipped because of incorrect customer-provided information.

Split Shipments

Some orders may ship in multiple packages or separate shipments, especially when items are produced in different formats or quantities. Tracking information may be provided separately where available.

Damaged or Missing Shipments

If your shipment arrives damaged, please keep the packaging and contact us as soon as possible. Email hello@paperleipackaging.com with your order number, photos of the product, photos of the outer packaging and a description of the issue.

Production and Carrier Delays

Production and delivery may be affected by carrier disruptions, customs clearance, material shortages, public holidays, weather, port delays, system outages or other events beyond our reasonable control. We will make reasonable efforts to communicate material delays.

Contact Us

For shipping questions, order tracking support or custom delivery requirements, contact PaperLei at hello@paperleipackaging.com.