Returns and Refund Policy

Last updated: September 2, 2026

PaperLei specializes in custom food wrapping paper, liner paper, baking paper, burger paper and paper bags. Many products are made to order according to customer-approved specifications, including size, quantity, paper format, artwork, logo placement and print details.

Custom-Made Products

Because custom printed products are produced specifically for your business, they generally cannot be returned, exchanged or refunded because of a change of mind, incorrect ordering, artwork changes requested after approval, or because the product is no longer needed.

Once artwork has been approved and production has started, cancellation or changes may no longer be possible. Please review all product details, artwork, quantities, colors, sizes and delivery information carefully before approving production.

Artwork Approval

For custom printed orders, PaperLei may provide a digital proof or artwork confirmation before production. You are responsible for checking all details before approval, including logo, spelling, colors, pattern direction, size, layout, quantity and product specifications.

If a final product matches the proof or order details that you approved, PaperLei is not responsible for customer-provided artwork, spelling, color, layout or specification errors that were visible in the approved proof.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives. If your order is damaged, defective, incorrect, materially different from the approved proof, or does not match the agreed specifications because of an error by PaperLei, please contact us within 7 days of delivery.

Email hello@paperleipackaging.com and include your order number, a clear description of the issue, photos or videos showing the product issue, and photos of the packaging or shipping label if the shipment arrived damaged.

After reviewing the information, we may offer an appropriate solution such as replacement, reproduction of affected items, a partial refund, a full refund, store credit or another reasonable remedy depending on the situation.

Non-Custom Products

If PaperLei sells a non-custom, ready-made product, return eligibility will depend on the product condition and applicable law. Returned non-custom products must normally be unused, unopened, in original packaging and suitable for resale. Customers may be responsible for return shipping unless the product was defective, damaged or incorrectly supplied.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to help before production starts. Once materials have been ordered, artwork has been approved, or production has begun, changes or cancellations may not be possible or may require additional charges.

Refund Timing

Approved refunds are normally issued to the original payment method. Processing times may vary depending on the payment provider, bank or card issuer.

Customer Rights

Nothing in this policy is intended to limit any mandatory rights you may have under applicable consumer protection laws where a product is defective, damaged, incorrectly supplied or not as described.

Contact Us

For return, refund or order issue support, contact PaperLei at hello@paperleipackaging.com.